Refund policy
2. RETURNS & REFUND POLICY
Last updated: August 20, 2026
Returns & Refunds
We want you to feel confident when shopping with The Ever Botanic.
30-Day Return Requests
You may request a return within 30 days after receiving your order, subject to the conditions below.
For a standard return, the product should be unused, in substantially the same condition in which it was received, and returned with its original packaging whenever reasonably possible.
Before returning any product, contact:
Please do not send products back to the shipping address shown on the parcel unless our support team specifically instructs you to do so.
Change-of-Mind Returns
For eligible change-of-mind returns, return shipping costs may be the customer's responsibility where permitted by applicable law.
Original shipping costs, when separately charged, may not be refundable unless required by law.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive a damaged, defective, incorrect, or materially different product, contact us as soon as reasonably possible at:
Please include:
- Your order number
- A description of the issue
- Clear photographs or video of the product
- Photographs of the packaging when relevant
Once reviewed, we may provide an appropriate resolution including a replacement, partial refund, full refund, or another remedy required by applicable law.
Refund Processing
Approved refunds are issued to the original payment method.
Once processed by us, your financial institution or payment provider may require additional time before the refund appears in your account.
Lost Orders
If an order is confirmed as lost during transit, we will review the case and provide an appropriate resolution, which may include replacement or refund.
Cancellations
If you wish to cancel an order, contact us as quickly as possible at:
Orders that have not yet entered fulfillment may generally be cancelled.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In this situation, you may request a return after delivery where eligible.
Non-Returnable Products
Where permitted by law, certain products may not qualify for discretionary returns, including personalized, custom-made, or made-to-order products.
This does not affect your rights regarding damaged, defective, incorrect, or misrepresented products.
European Customers
Where applicable, customers located in the European Union or European Economic Area may have a statutory right to withdraw from qualifying online purchases within 14 days after receiving the goods.
Nothing in this policy limits consumer rights that cannot legally be excluded.
Statutory Consumer Rights
If the consumer protection laws applicable in your jurisdiction provide greater rights than this policy, those statutory rights will apply.
Need Help?
Before initiating a payment dispute or chargeback, we encourage customers to contact us so we can investigate and resolve legitimate concerns.