Shipping policy
1. SHIPPING POLICY
Last updated: August 20, 2026
Shipping & Delivery Policy
At The Ever Botanic, we are committed to providing a clear and reliable delivery experience.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
During promotional periods, holidays, unusually high demand, or unexpected fulfillment delays, processing may occasionally take longer.
If a significant delay affects your order, we will make reasonable efforts to contact you.
Estimated Delivery Time
After processing, standard delivery generally takes approximately:
5–12 business days
Most orders therefore arrive within approximately 6–15 business days from the date of purchase.
These are estimated delivery times and not guaranteed delivery dates. Delivery may occasionally be affected by customs procedures, carrier delays, weather conditions, local holidays, or other circumstances outside our direct control.
Worldwide Shipping
The Ever Botanic offers free standard shipping worldwide to eligible destinations.
Availability for your destination will be confirmed during checkout.
Third-Party Fulfillment
The Ever Botanic works with third-party suppliers, warehouses, and fulfillment partners to source, prepare, and ship certain products.
As a result, your order may be shipped directly from one of our fulfillment facilities or supplier locations.
The country from which an order is shipped may be different from the customer's country of residence.
Orders containing multiple products may occasionally arrive in separate packages.
Regardless of the fulfillment location, The Ever Botanic remains your point of contact for customer support.
Tracking Information
Tracking information is normally provided after the order has been processed and shipped.
After receiving your tracking number, please allow approximately 24–72 hours for the carrier's tracking system to display movement.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately at:
If the order has not yet entered fulfillment, we will make reasonable efforts to update the address.
Once an order has been shipped, address changes may no longer be possible.
Delivery Delays
If your tracking information has not updated for an extended period or your order has exceeded the expected delivery timeframe, contact us at:
We will investigate the shipment with the carrier or fulfillment partner and work toward an appropriate resolution.
Lost Packages
If a shipment is confirmed as lost, we will review the case and provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable consumer law.
Packages Marked as Delivered
If tracking indicates that your package has been delivered but you cannot locate it, please first check with:
household members, neighbors, building reception, property management, safe delivery locations, and the local carrier.
If the package remains missing, contact us so we can review the situation.
Customs, Import Duties & Taxes
International orders may be subject to customs procedures, VAT, import duties, taxes, or other charges imposed by the destination country.
Where these charges are not collected during checkout, they may be payable by the recipient according to local regulations.
Contact
For any shipping or delivery questions: